What's New in the Biggest Mall in the Philippines?

SM City North EDSA has undergone several expansions, makeovers and improvements to achieve its current title of being the largest mall in the Philippines, and the third largest mall in the world in terms of leasable area (482,878 sqm) and gross floor area (425,000 sqm). The most recent and major improvements were observed in 2008-2010, when the Skygarden, the Annex, the Interior Zone, and North Link were opened to the public.



Dubbed as the shoppers' own corner of the sky, the Sky Garden opened in May 2009. It has a long, elevated curvilinear park, which offers much needed green space, not only for the mall, but also for the city as a whole. The Sky Garden's design theme is that of a nature-inspired park, with its man-made waterfalls and river. It is a venue for various events, during which, organizers may opt to put up diplays for the public along the covered walks and the Roof Garden, or hold conventions and shows in the Sky Dome. One of the Sky Garden's main attractions, the Sky Dome, is an ampitheater which is now a premier entertainment destination for concerts, shows, auditions, and other events held in the city.



The new 92,832-sqm., six-level Annex has been designed to create a one-of-a-kind shopping and entertainment environment. The eastern end of The Annex gives shoppers a unique merge of indoor and outdoor experience through its glass wall with an overlooking view of the park. The glass wall creates a grand shop front from which the atrium, its scenic lights, as well as various other retail outlets and restaurants can be seen by passers-by from outside the building. Its modern-designed interior has a curvilinear atrium, which stretches its length, and a ribbon-like atrium lined with high-end retail stores, restaurants, a Cyberzone, a game arcade, and the bowling center, creating a cutting-edge mix of shopping and entertainment. Daylight is provided through a series of circular glass cones set into the ceiling, giving the interior a light, airy feeling.



The Interior Zone, which used to be The CarPark Plaza and Cyberzone, is now a lifestyle center—a one-stop shop for affordable furniture, houseware, decor, upholstery, wallpaper, tiles, and lighting fixtures. Designed and planned by Architects EAT from Australia, the Interior Zone produces a flowing passageway where people can congregate around exhibits and displays without feeling that they are walking from one shop to another. The showroom consists of two different zones with pockets of open spaces so that it looks like a cross between a mall and a large living room.



This six- storey, mixed-use structure located between the Main Mall and Lifestyle Building (formerly the Cyberzone), was envisioned to accommodate different types of tenants with BPOs, health services like My Health and Pain & Rehab and retail stores such as Audiophile and Tire Depot. It also includes a warehouse and the SCMC Administration Office.

As part of the mall's concept of interconnectivity and accessibility, Northlink is linked by bridgeways to different parts of the complex. It makes use of curtain walls to give the feeling of openness to its users through natural lighting and open planning, complimenting that of the Interior Zone's design.

Stellar Hires 1,000 Agents

stellarphilippinesStellar Philippines, a joint venture between Stellar Global and Paxys Inc., is hiring 1,000 workers next year for a total of 3,000 agents, making the Philippines its biggest hub globally. Its latest location is Eastwood City CyberPark, which they were attracted to because of state-of-the-art power and telecommunications facilities, the two most important factors BPO locators look for to ensure seamless operations.

"We value our people's work that is why we made sure that with this new facility, the quality of work by our agents, their level of expertise and of course, the overall work culture of fun and excitement, remain intact. We pride ourselves for being the global experts in customer relationship and interaction management and in delivering excellent results, and we intend to keep it that way," according to Edmund Macaso, the firm's chief executive.

Stellar is a leading global provider of call centre and business process outsourcing solutions, operating outsourcing centres around the world that collectively manage over 300 million customer interactions and 100 million transaction processes every year. (for more information: www.stellarbpo.com)

Indian BPO firm to open 500-seat facility in QC for Transformational Outsourcing

hcltechnologiesThe business-process outsourcing firm, HCL Technologies Ltd. (HCL), is set to open a 500-seat facility in Quezon City, that will initially employ 1,000 agents within the year. 

HCL Technologies is a leading global IT services company, focusing on what it calls as 'transformational outsourcing.' Its range of offerings include product engineering, custom and package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products.
“In setting up this center, we recognize the Philippines' growing prominence as a BPO hub," said Rahul Singh, the president of both HCL's financial and business services units. "The Quezon City center will anchor HCL's Pacific Basin operations and will leverage on Filipinos' innate creative talent, linguistic skills, cultural affinity to America and proximity to Australia and New Zealand."

NCO Launches New Site in Quezon City

ncobpoNCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. In 2003, NCO launched its first site in the Philippines, at ELJ Communications Center (ABS-CBN Compound) Mother Ignacia Street, Quezon City. Today, the Quezon City site has more than 4,100 employees.

In January 2012, NCO unveiled its second site in Quezon City, which is its 5th site in the Philippines. This new location is at SM Mezza, at Aurora Boulevard corner Araneta Avenue. Called NCO Mezza, it boasts of a 5,406 square meters of space that easily accommodates 1,212 seats. Currently, it is home to more than 850 customer service representatives.

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